Service Management - ITIL Foundation Certification Training

ITIL Foundation training class

ITIL 4 Foundation Training and Exam Preparation

Get ready for the ITIL® 4 Foundation certification exam by taking our live, interactive ITIL Foundation certification training online or in person.  Discounts apply if doing ITIL Foundation certification online (see below for pricing).  

 ITIL® is the most popular service management framework.   Find more information about ITIL here.   

ITIL® 4 Foundation Course Methodology

 We promise a highly engaging ITIL Foundation certification Training course that ensures high retention of concepts and theories.  

  • Participants are encouraged to  work through the concepts rather than just listen to them. This provides  better internalization and retention.
  • Draws  on instructional elements from the three primary learning styles:  visual (presentations and visual aids), auditory (verbal instructions,  interactions and discussions) and kinesthetic (do-it-yourself). 
     Our well-designed program uses accelerated learning techniques to  ensure that a 2-day program is all you need to pass the ITIL Exam –  guaranteed. Our highly structured, comprehensive program ensures that  students are ready to pass the exam at the end of the of the course. The confidence we have in our effective study methodology allows us to offer  a unique Money-back Guarantee for our course.  

ITIL 4 Foundation Course Outline

I. Key Concepts

II. Dimensions of Service Management

III. The ITIL Service Value System

IV. ITIL Management Practices

V. Mock Exam

ITIL 4 Foundation Exam Format:

  • Multiple choice 
  • 40 questions
  • 26 marks required to pass (out of 40) - 65%
  • 60 minutes duration
  • Closed book

ITIL 4 Foundation Certification Course Features

  • Very Affordable -- Register at least 15 days in advance and pay only $999 <participate on-site> or $899 <join remotely>  for our live, interactive course taught by an ITIL certified instructor.  Course fee for those registering less than 15 days in advance is $1099 <participate on-site> or $999 <join remotely>. 
  • Convenient -- Other test preparation providers take you away from work and your family by requiring attendance during the day or travel to a distant city.  Our classes are held in the evenings and on weekends at our center in Springfield, NJ.  If you would like us to deliver our course at your site, please contact us for a quote.   
  • Small Class Size -- Maximum 10 students per ITIL Foundation class is conducive to rapid learning. 
  •  Prerequisites  --  None.  This course is appropriate for a wide range of students from novice to advanced.  The knowledge level is BASIC. 
  • No Cancellations -- We do not require a minimum number of students to run a class so you can rest assured that your class will not be cancelled. If, for some unlikely reason we do need to cancel (e.g. instructor takes ill at the last minute), we will refund your deposit plus 50% (i.e. $375) or match your deposit for a future class (i.e. extra $250 credit) according to your wishes. PTI1963.
  • Guaranteed -- If you take the ITIL Foundation exam within 60 days of taking our course and you do not pass, we will pay for your reexamination. 
  • Cancellation/Refund Policy -- You can cancel your course for a full refund if you do so at least 30 days before the course start date or within 24 hours of registering.  Otherwise, a $250.00 cancellation fee will apply.  
  • Additional Benefits: . 
    • High quality, comprehensive classroom study materials - nothing additional to be bought for the class

ITIL Classes for ITIL® 4 Foundation Certification Exam Prep

 Upcoming Classes

  • ITIL-2019-CUSTOM: Pick your own dates and times (contact us for terms and conditions) - Mountainside


Recent Classes

  • ITIL-2019JUN-2DNJ: June 27, 28 (9:30 am - 7:30 pm) - Mountainside, NJ (CLOSED) 
  • ITIL-2019APR-2DNJ: April 15, 17 (9:30 am - 7:30 pm) -   Mountainside, NJ (CLOSED)  
  • ITIL-2019WIN-3DNJ: February 10, 17, 24 (10 am - 6 pm) -   Mountainside, NJ (CLOSED)