Project Training Institute
Engaging, effective, guaranteed since 2009.

ITIL Foundation

Why ITIL® Foundation?

ITIL® is the most popular service management framework.

Find more information about ITIL here.  

ITIL® Foundation Course Methodology

We promise a highly engaging course that ensures high retention of concepts and theories.

  • Participants are encouraged to work through the concepts rather than just listen to them. This provides better internalization and retention.
  • Draws on instructional elements from the three primary learning styles: visual (presentations and visual aids), auditory (verbal instructions, interactions and discussions) and kinesthetic (do-it-yourself). 

    Our well-designed program uses accelerated learning techniques to ensure that a 3-day program is all you need to pass the ITIL Exam – guaranteed. Our highly structured, comprehensive program ensures that students pass the exam at the end of the third day of class. The confidence we have in our effective study methodology allows us to offer a unique Moneyback Guarantee for our course.

ITIL Foundation Course Syllabus

DAY 1:
  • Introduction
  • Overview and Lifecycle Processes of ITIL
  • Introduction to Service Strategy
  • Processes of Service Strategy
  • Introduction to Service Design
  • Processes of Service Design
  • Introduction to Service Transition
  • Processes of Service Transition
  DAY 2:
  • Introduction to Service Operation
  • Processes of Service Operation
  • Introduction to Continual Service Improvement
  • Processes of Continual Service Improvement
DAY 3:
  • Review
  • Real Life Case Study
  • Mock Test
  • ITIL Foundation Exam


ITIL ® Foundation: 1 hour, closed book exam consisting of 40 multiple-choice questions.

ITIL Foundation Certification Course Features:        

  • Very Affordable -- Register at least 15 days in advance and pay only $999 <participate on-site> or $899 <join remotely> (includes exam fee) for our live, interactive course taught by an ITIL certified instructor.  Course fee for those registering less than 15 days in advance is $1099 <participate on-site> or $999 <join remotely>. 
  • Convenient -- Other test preparation providers take you away from work and your family by requiring attendance during the day or travel to a distant city.  Our classes are held in the evenings and on weekends at our center in Mountainside, NJ.  If you would like us to deliver our course at your site, please contact us for a quote.   
  • Small Class Size -- Maximum 10 students per ITIL Foundation class is conducive to rapid learning. 
  • No Cancellations -- We do not require a minimum number of students to run a class so you can rest assured that your class will not be cancelled. If, for some unlikely reason we do need to cancel (e.g. instructor takes ill at the last minute), we will refund your deposit plus 50% (i.e. $375) or match your deposit for a future class (i.e. extra $250 credit) according to your wishes.
  • Guaranteed -- If you take the ITIL Foundation exam within 60 days of taking our course and you do not pass, we will pay for your reexamination. 
  • Cancellation/Refund Policy -- You can cancel your course for a full refund if you do so at least 30 days before the course start date or within 24 hours of registering.  Otherwise, a $250.00 cancellation fee will apply.  
  • Additional Benefits
    • Includes certification exam fee. 
    • High quality, comprehensive classroom study materials - nothing additional to be bought for the class.

Upcoming ITIL Foundation Classes

To register for a class or for additional information, please contact us.

ITIL Foundation 

Upcoming Classes
  • TBA
Recent Classes
  • ITIL2017SPR-3DNJ: April 1, 8, 15 (10 am – 6 pmMountainside, NJ (CLOSED)
  • ITIL2016FALL-3DNJ: October 15, 22, 23 (10 am – 6 pmMountainside, NJ (CLOSED)
  • ITIL2017WIN-3DNJ: February 12, 19, 26 (10 am – 6 pmMountainside, NJ (CLOSED)